Global Leader in Technical Field Service

 

 

The field service industry is complex and dynamic. We take great pride in being the easiest to work with, and in keeping things as simple as possible. This greatly reduces our client’s level of management effort & keeps their associated operating costs to a minimum.

We strive to provide the highest possible value to our clients by ensuring world-class service at a very competitive price point.

KR Wolfe Field Service is highly versatile and uniquely offers fully customizable programs which are tailored precisely to each our client’s very specific needs.

Sectors

  • Hospitals
  • Laboratory & Bioprocess Equipment
  • Healthcare
  • Animal Health
  • Airports
  • Environmental Monitoring
  • On-site Laundry Equipment

Our Staff

  • We employ high-caliber, highly versatile technicians who are highly proficient working on all types of equipment across the healthcare industry and beyond.
  • We put a significant focus on “soft-skills” and high levels of customer service.
  • All Field Technicians are background checked, drug tested, full-time W2 employees with an assigned company fleet vehicle.

 

Our Expertise

  • Reactive Service (Break-fix)
    • Same day dispatch
    • Emergency/after-hours support
  • Preventative Maintenance
    • Comprehensive Scheduling to end-user
  • Corrective Product Field Actions
  • Tradeshow & Mock Operating Room Support
  • Equipment Trial Management
  • Logistics
    • Technician Trunk Stock
    • R&M Parts Management
    • Warehousing & Depots
  • Repair
    • Certified parts repair performed at regional depots
  • Remote monitoring & technical phone support
  • Clinical Engineering
    • On-Demand Biomedical (BMET) Staffing
  • Reporting
    • Fully customizable solutions
      • Integrates with other systems
      • Live client portal
    • KR Wolfe staff can operate directly within client system if needed

Value

  • Labor rates starting at $75 per hour.
  • Total accountability through a single point of contact.
  • KR Wolfe Employees, not independent contractors.
  • 90% of our field staff are long-term employees with an average tenure of over 5 years.
  • 99+% SLA compliance.