MilliporeSigma turned to KR Wolfe to address a series of complex challenges in managing repair and maintenance services for their clients. The difficulty of finding experienced staff who could adapt to new technologies was growing, and the internal cost of managing this talent was becoming increasingly burdensome.
THE CHALLENGE
CLIENT DETAILS
OUR SOLUTION
KR Wolfe enlisted 5 full-time field technicians who are fully trained, certified and 100% dedicated to the Millipore business. The KR Wolfe technicians are staffed strategically across the US to support the business based on Millipore’s specific needs for 100+ facilities—keeping travel costs to a bare minimum, allowing for a 24-hour response rate and minimizing the cost and effort from Millipore internal resources.